Privacy & booking information

Requests and personal information

GoLynx stores the details you submit to respond to your enquiry, manage quotes and arrange travel. Your account shows your own requests and bookings. Internal pricing, supplier costs and commercial records are restricted to the authorised administrator.

Your personal data choices

We collect the name, contact, trip and business details you choose to submit. Required fields are needed to handle the request; optional details are voluntary. Only necessary information is shared with the providers arranging your travel or processing payment. Marketing is a separate, optional choice and is unchecked by default. You may withdraw consent to future consent based processing, request access or correction, or request deletion where legally permitted, using the contact channel in your quotation or the trip request form. Withdrawal does not invalidate earlier lawful processing or prevent records being kept where the law requires it. We retain personal details only for the relevant purpose and applicable legal obligations. Privacy complaints may be referred to South Africa’s Information Regulator.

Bookings and payments

Each published package has its own inclusions, booking terms and cancellation policy. Review these before reserving. A reservation is not a payment confirmation. PayFast payments are confirmed through verified payment notifications.

Advertising and external providers

Paid placements are marked Sponsored. An external provider manages services booked on its website, under its own terms. Paid advertising does not confer business verification or alter review scores.

Marketing choices

Travel offers are optional. Consent to be contacted about a request is separate from consent to marketing. External retargeting and marketing delivery are not activated on this initial site.

Fair cancellation terms

Packages show either fixed travel dates or dates arranged on request. Your written quotation confirms dates, collection points, inclusions, optional activities, the total price and any deposit before you accept. Sending a booking or date request creates no payment obligation and may be withdrawn without charge. Pickup and return arrangements Travel packages use one agreed meeting point in the Johannesburg or Pretoria area. Your written confirmation specifies the exact location, meeting time and luggage arrangements. Return dropoff is at the same agreed pickup point. Please arrange your own travel to and from that meeting point; doorstep collection is not included unless expressly agreed in writing. Group departures and instalments Where a minimum group size applies, it is shown with the package. GoLynx confirms whether the minimum is reached before confirming the departure. For the advertised Mpumalanga escapes and Venda Christmas Escape, the minimum is eight people across the departure; individual bookings are welcome. A 30% deposit secures a confirmed weekend under the accepted quotation. The balance may be paid in instalments, with the entire balance paid by the agreed deadline before departure. The written quotation specifies the deposit, instalment dates and final payment deadline. If GoLynx cannot operate because the minimum group is not reached, clients may choose a full refund of payments for the unprovided trip or freely accept an alternative. Late payment does not automatically forfeit payments: GoLynx will give written notice and a reasonable opportunity to resolve it; any cancellation charge remains subject to the fair terms below. Children and room sharing Children must be declared with their ages before quotation. Child prices, room occupancy, activity age limits and supervision arrangements are confirmed in writing before acceptance. Adult-only experiences and alcohol benefits are restricted to guests aged 18 and over. The sharing price assumes the occupancy and bedding stated in the quotation. Solo travellers are not assigned to share with an unfamiliar person without agreement. Single room supplements and changes in occupancy require a revised quotation accepted before payment. Optional activities Optional activities are charged only when selected and confirmed in the written quotation. The quotation specifies their price, supplier availability, age limits, weather conditions and cancellation rules. Selecting an activity in an enquiry does not reserve it or authorise an extra charge. Cancelling a confirmed booking Submit written notice using Request cancellation or refund on your booking in My Journey, or email Bookings@golynx.co.za with your booking reference. You do not need to sign in to cancel by email. Keep the acknowledgement and request reference. The date we receive your notice determines the notice period. You may cancel an advance reservation. Deposits are not automatically forfeited. Any cancellation charge must be reasonable in your circumstances. We consider the service booked, notice given, our diligent opportunity to resell the place and relevant industry practice. We provide an itemised explanation, account for costs saved and amounts recovered, and avoid double recovery. Supplier conditions disclosed before acceptance do not override your statutory rights. Earlier cancellation and a replacement traveller may reduce a charge; changes remain subject to availability and disclosed, reasonable costs. No cancellation fee applies where the person for whom the booking was made cannot travel because of death or hospitalisation, as provided by section 17(5) of the Consumer Protection Act. We may request proportionate evidence and will not require unnecessary medical details. If GoLynx cancels, we offer a full refund for the unprovided trip or an alternative you may freely accept. If we tender a different agreed date, time or location, your applicable rights to cancel without penalty and recover payment, including any interest required by law, remain intact. We will not impose a blanket no refund rule for disruptions. We confirm any charge and refund in writing. Any undisputed refund due will be processed within 14 business days of cancellation confirmation, without requiring you to accept a voucher. You may ask for the calculation to be reviewed or approach the National Consumer Commission or another competent dispute resolution body. Applicable consumer rights and statutory cooling off rights take precedence over these terms.

GoLynx’s final business contact details and privacy policy must be added before the public customer launch.