Answers before you set off.

Choose a package or build your own trip, then send your request. GoLynx confirms availability, your itinerary, price and payment terms in writing. Review your quotation in My journeys before accepting.

The current Mpumalanga and Venda departures require at least eight people across the whole tour group. Individual bookings are welcome. GoLynx confirms when the group and departure are ready to proceed.

The price is for one traveller sharing accommodation under the confirmed room arrangement. Ask about room occupancy, bed preferences and any single occupancy supplement before accepting a quotation.

Current published escapes offer a 30% deposit after confirmation. You can pay the remaining balance in agreed instalments, with full payment concluded before departure. Your written payment schedule applies to your booking.

Travel packages collect travellers at one agreed meeting point in the Johannesburg or Pretoria area and return them to that same point. Your confirmed itinerary specifies the location, time and luggage arrangements. Arrange your own travel to and from the meeting point. Custom transfers are quoted separately.

Tell us the children’s ages before requesting a quote. Suitable accommodation, rates, vehicle seating and attraction age restrictions depend on the package and supplier. Adult themed tours and alcohol benefits are not suitable for children.

Only activities expressly listed as included in your quotation are covered. Kruger game drives, Graskop paid adventure activities and other optional extras are separately quoted unless your confirmation states otherwise.

The standard base is Hazyview when an optional Kruger game drive is selected, and Nelspruit (Mbombela) without that game drive. The establishment and arrangements are confirmed before departure.

An active member may qualify for 5% off eligible package services, subject to the applicable offer and verification. Discounts are confirmed in the quotation; service fees and exclusions may apply.

Contact Bookings@golynx.co.za promptly with your reference. Changes depend on availability and supplier terms. Cancellation charges must be reasonable for the circumstances and are explained in the booking terms; a blanket automatic forfeiture does not apply.

My journeys shows your requests, quotations, recorded bookings, verified payment history and outstanding balances. Open a booking document and use your browser’s print option to save it as PDF. Final supplier details are supplied when confirmed.

Use the contact arrangements on your confirmed itinerary. Support@golynx.co.za handles support enquiries. Ask GoLynx to confirm the during travel contact and operating hours before departure; email is not an emergency rescue service.

Packages show either fixed travel dates or dates arranged on request. Your written quotation confirms dates, collection points, inclusions, optional activities, the total price and any deposit before you accept. Sending a booking or date request creates no payment obligation and may be withdrawn without charge. Pickup and return arrangements Travel packages use one agreed meeting point in the Johannesburg or Pretoria area. Your written confirmation specifies the exact location, meeting time and luggage arrangements. Return dropoff is at the same agreed pickup point. Please arrange your own travel to and from that meeting point; doorstep collection is not included unless expressly agreed in writing. Group departures and instalments Where a minimum group size applies, it is shown with the package. GoLynx confirms whether the minimum is reached before confirming the departure. For the advertised Mpumalanga escapes and Venda Christmas Escape, the minimum is eight people across the departure; individual bookings are welcome. A 30% deposit secures a confirmed weekend under the accepted quotation. The balance may be paid in instalments, with the entire balance paid by the agreed deadline before departure. The written quotation specifies the deposit, instalment dates and final payment deadline. If GoLynx cannot operate because the minimum group is not reached, clients may choose a full refund of payments for the unprovided trip or freely accept an alternative. Late payment does not automatically forfeit payments: GoLynx will give written notice and a reasonable opportunity to resolve it; any cancellation charge remains subject to the fair terms below. Children and room sharing Children must be declared with their ages before quotation. Child prices, room occupancy, activity age limits and supervision arrangements are confirmed in writing before acceptance. Adult-only experiences and alcohol benefits are restricted to guests aged 18 and over. The sharing price assumes the occupancy and bedding stated in the quotation. Solo travellers are not assigned to share with an unfamiliar person without agreement. Single room supplements and changes in occupancy require a revised quotation accepted before payment. Optional activities Optional activities are charged only when selected and confirmed in the written quotation. The quotation specifies their price, supplier availability, age limits, weather conditions and cancellation rules. Selecting an activity in an enquiry does not reserve it or authorise an extra charge. Cancelling a confirmed booking Submit written notice using Request cancellation or refund on your booking in My Journey, or email Bookings@golynx.co.za with your booking reference. You do not need to sign in to cancel by email. Keep the acknowledgement and request reference. The date we receive your notice determines the notice period. You may cancel an advance reservation. Deposits are not automatically forfeited. Any cancellation charge must be reasonable in your circumstances. We consider the service booked, notice given, our diligent opportunity to resell the place and relevant industry practice. We provide an itemised explanation, account for costs saved and amounts recovered, and avoid double recovery. Supplier conditions disclosed before acceptance do not override your statutory rights. Earlier cancellation and a replacement traveller may reduce a charge; changes remain subject to availability and disclosed, reasonable costs. No cancellation fee applies where the person for whom the booking was made cannot travel because of death or hospitalisation, as provided by section 17(5) of the Consumer Protection Act. We may request proportionate evidence and will not require unnecessary medical details. If GoLynx cancels, we offer a full refund for the unprovided trip or an alternative you may freely accept. If we tender a different agreed date, time or location, your applicable rights to cancel without penalty and recover payment, including any interest required by law, remain intact. We will not impose a blanket no refund rule for disruptions. We confirm any charge and refund in writing. Any undisputed refund due will be processed within 14 business days of cancellation confirmation, without requiring you to accept a voucher. You may ask for the calculation to be reviewed or approach the National Consumer Commission or another competent dispute resolution body. Applicable consumer rights and statutory cooling off rights take precedence over these terms.